Frequently Asked Questions
ABOUT THE REVEL WINE CLUB
What is the Revel Wine Club?
Revel is a personalized wine experience tailored to your taste, budget and lifestyle. We have a team of award-winning winemakers located around the world; we cut out the middle man, allowing us to provide the best wine at great value. You choose the type and quantity of wine you want and how often you want it delivered (every one, two or three months). We deliver fabulous wines, when you want them, right to your doorstep.
What is a membership and how do I join?
Revel Wine Club members enjoy member savings, receive regular wine deliveries and receive member benefits at our wineries. It's simple to join - simply complete a short form indicating the type and quantity of wine you want and how often you want it delivered, and provide your payment information. Ready to get started? Join the Club
With great wine clubs come great benefits. As a Revel Wine Club member, you also receive member benefits at our two California wineries, Jamieson Ranch Vineyards in Napa Valley and Chronic Cellars in Paso Robles. Revel Wine Club members receive a 15% discount on most wine and merchandise, plus complimentary tastings for two at both properties.
Can I buy gifts on the website?
Yes! Impress your friends and loved ones with the gift of good cheer. We offer a selection of wine gift packages, which will be delivered with a hand-written gift note (included at no additional charge). We also offer eGift cards, which are delivered lickety-split to the gift recipient via eMail. You'll look like a hero. Ready to get started? Shop Gifts
Are any of your wines organic or sustainable?
We believe in the importance of protecting the environment, and we consider our impact on the earth with every decision we make. We carry three organic wine brands:
- The 'Our Daily Wines' brand reflects a back-to-nature approach, producing wines made from 100% organically-grown grapes. Vegan-friendly and preservative- and gluten-free. Our Daily red wines also contain no detectable sulfites
- The "Orleans Hill" brand makes elegant, stylish wines from 100% certified organic grapes that are sensitive to the environment that surrounds us.
- The "Mother's Choice" brand makes no detectable sulfite wines from 100% certified organic grapes - just like mother would make!
MORE ABOUT MEMBERSHIP
How much wine do club members receive and how often does it arrive?
That's the beauty - you choose! You can select 3, 4, 6 or 12 bottles to be delivered every one, two, or three months. You can also choose whether you want white, red or a mix. If you change your mind (or are throwing a party!) you can change your preferences at any time. Your next shipment will reflect your updated preferences as long as you make the changes at least two days before your scheduled club shipment.
Do I have to be a member to order wines?
Anyone (21 or older) can purchase wine on revelwineclub.com, but only members receive club discounts and automatic delivery.
Can I choose the wine I receive in my club shipments?
We will choose the individual wines included with your club shipment based on your preferences. At this time, you cannot choose specific wines for your club delivery.
How much does it cost to join?
There is no signup fee, only a recurring charge that depends on your club preferences. Read more about club options here.
Can I choose to skip a shipment?
Yes. No explanation required. Simply log into My Account to see upcoming shipments; you can choose to skip your next shipment or change your scheduled delivery date.
Can I change the date I am scheduled to receive my club shipment?
Yes. Your first club order will process on the day it is ordered, and subsequent deliveries will fall on the same day of the month, or on the closest business day. To change the delivery date of an upcoming club shipment, you can go into your account preferences at any time and choose your shipment date.
Are there incentives for inviting friends to join?
Not yet, but stay tuned.
How can I cancel my membership?
You can cancel anytime by calling us at 1-855-738-3592. If you do decide to cancel, we would appreciate your feedback, which we can use to improve our offering.
How can I provide feedback?
Can I buy a club membership for someone else?
Absolutely! You must know the recipient's address and in some states, you will be required to provide the recipient's birth date to verify that he or she is at least 21 years old.
Can I change the gift recipient's address?
Yes. You can change it anytime online under your account preferences. Or, you can call us too! Just make sure that someone over the age of 21 will be there to sign for the package.
I want to give a loved one wine. What are my options?
You can sign up a loved one for a wine club membership, send an eGift card, or purchase a gift bundle. If sending wine, you can include a handwritten gift card. Just make sure that someone over the age of 21 will be there to sign for the package. See gift options here.
Do you have gift cards?
Yes. You can send an electronic gift card in any denomination you choose, to be delivered via email immediately. Alternately, you can choose individual wines or a wine gift bundle that includes a handwritten gift card. Buy gift cards here.
Can I or the gift recipient pause or skip a shipment?
Yes-siree. You can make any changes online…anytime!
Will I be charged sales tax?
Depending on which state you ship to, you may be responsible for paying state and local sales tax.
Where can I find the status of my order?
Once your wines have shipped, we'll email you a tracking number. Your shipment will also appear in the Past Orders section of My Account. It may take up to 48 hours for tracking information to be available.
I loved the wines I received with my club shipment - where can I buy more?
Don't despair! Nearly all of the wine offered in our wine club packages are also available in our marketplace. If you can't find the wine you're looking for or have questions, please contact us here, or email us at email@example.com and we will help get your hands on your new favorite wine.
What happens if I really dislike one of the wines I receive in a club shipment?
If you aren't completely satisfied with a wine for any reason, let us know and we will give you a credit to apply to the purchase of a replacement. Please offer details about why you didn't like the wine, so we can improve the selections we send you. Restrictions may apply, so please ask a Customer Support representative or click here for more details. We reserve the right to deny our Satisfaction Guarantee to any customer who abuses the policy.
How many bottles can I order?
Some states have an aggregate volume limit on the shipping of wine. At this time, you can order up to 3 cases (36 bottles) in a single purchase. If you have any questions or would like to place an order for a larger quantity, please call 1-855-REVELWC (1-855-738-3592).
What do I do if my wine is damaged?
We use state-of-the-art shipping materials to minimize damaged shipments and improve customer experience. However, accidents can happen. If your shipment is damaged, please contact us immediately so we can offer a replacement or account credit.
How long does it take to process a refund?
Customer Support will process a refund within 48 hours after the request is made. Once the refund has processed, it takes approximately 1 - 3 business days for it to be reflected on a credit card statement.
Is it safe to use my credit card to make purchases?
Your security is extremely important to us. All payments are securely processed over HTTPS and information related to your payment (such as your credit card information) never touches our servers. All payment processing is done by a trusted third party credit card processor, Stripe.
What type of payments do you accept?
We accept American Express, Visa, MasterCard, and Discover credit and debit cards with a United States billing address.
How do I change my credit card information?
You can manage payment methods in My Account > Account Information. Click 'edit' under 'Payment Methods' to edit your credit card information.
When will my credit card be charged?
For first-time purchases, your card will be charged on the date you place your order. Subsequent club shipments will be charged on the date your club shipment processes.
Where is the CVV number located on my credit card?
On Visa, MasterCard, and Discover cards, the 3-digit CVV number is printed on the back of the card immediately after the card's account number. On American Express cards, the 4-digit CVV number is printed on the front of the card above the card account number, on the right side of the card.
How much does shipping cost?
Standard shipping within the contiguous United States is included for orders containing 12 or more bottles, and there is a flat rate of $10 for orders containing less than 12 bottles. If you need your wine right away, you can choose expedited shipping; rates vary based on the number of bottles and your location. Alaska and Hawaii shipping rates are calculated based on the number of bottles you're shipping and your shipping method. For a full display of shipping rates by state, please visit our Shipping Policy page.
Does Revel offer delivery to every state?
Unfortunately, no. We deliver to all states that we are legally able to. We cannot currently deliver wine to Alabama, Arkansas, Delaware, Indiana, Kentucky, Louisiana, Mississippi, New Jersey, North Dakota, Oklahoma, Rhode Island, South Carolina, Utah, West Virginia, or Wyoming. Darned ABC laws!
Should I ship my order to my home or work address?
We have a higher delivery success rate when shipping to an office or work address, as it's more likely that someone aged 21 or older will be there to sign for delivery. For the most seamless delivery experience and to avoid having your wine returned to us, we strongly recommend that you ship to an address where there will be someone 21 or older available to sign for the shipment.
When will I receive my package?
Please allow 5 - 7 business days from the date of ordering to receive your shipment. In most cases, your wine will arrive sooner. The speed of delivery is dependent on where you live relative to our warehouse, which is in Napa Valley, California. Please refer to our shipping and handling page for more details.
Will I receive tracking information?
Once the package leaves the warehouse, an email notification will be sent with tracking information. You can also visit My Account > Past Shipments to track deliveries.
Do I have to be there to accept delivery of my wine?
Yes. All alcoholic beverage deliveries legally require the signature of an adult 21 or older.
Can I ship to a P.O. Box?
Unfortunately, we cannot ship to P.O. Boxes (because of the aforementioned requirement that someone aged 21+ be present to sign for delivery).
What carrier do you use for shipping?
For standard shipping we ship via GSO in most western states, and FedEx for the rest of the country. For expedited shipping we use FedEx.
Why doesn't my tracking number work?
Your tracking number will be emailed to you when your shipment is sent from the warehouse. Please allow up to 48 hours for your tracking number to be sent to you.
What do I do if my tracking number is invalid?
While this is not a frequent occurrence, it's possible that the carrier will occasionally provide an invalid tracking number. Not to worry, you can talk to someone from our support team, who will help you locate your package. Our team is here Monday through Friday from 9am - 5pm PST and can be reached at 1-855-REVELWC (1-855-738-3592).
Is it safe to ship my wine during hot weather?
We work closely with our shipping partners to ensure that your wines are protected from damage caused by extreme temperatures during shipment. In the rare case that this does happen, just let us know at firstname.lastname@example.org and we will make it right.
Can I rush my order?
Yes! We offer FedEx 2nd Day Air service. Orders processed before 12 noon PT will ship the following business day.
I missed my delivery. Now what?
If you missed the first delivery attempt, we recommend contacting the carrier immediately to reschedule delivery or to make arrangements to pick your package up at their facility. After three failed delivery attempts, your wine will be returned to our warehouse by the carrier. If this happens, you have two options: 1) Request a refund and cancel your order. We will issue a credit for the amount originally charged, less a $25 restocking fee and any expedited shipping charges incurred (if applicable), or 2) We will re-ship your order. You will be charged $15 for shipping (in the contiguous U.S. via standard delivery service) plus $20 for receiving and re-packing the shipment.
My order was damaged in transit and returned to you. I still want my wine! How do I get it?
We understand - you want your wine, and you want it now. Please contact Customer Care and we will be glad to assist you.
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